Privacy Policy
Last Updated: March 15, 2025
At evolvpulse, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our budget preparation services. We operate in Thailand and comply with both local data protection regulations and international privacy standards.
Information We Collect
We collect different types of information to provide and improve our financial planning services. The data we gather helps us understand your budgeting needs and deliver personalized recommendations.
Personal Information You Provide
When you create an account or use our services, you might share the following with us:
- Full name and contact details (email address, phone number)
- Financial information including income details, expense categories, and savings goals
- Payment information when you subscribe to premium features
- Communication preferences and correspondence with our support team
- Profile information such as occupation, family size, and budget priorities
Automatically Collected Data
Our systems automatically gather technical information about how you interact with our platform:
- Device information (type, operating system, browser version)
- IP address and general location data
- Usage patterns and feature interactions within the application
- Session duration and frequency of visits
- Cookies and similar tracking technologies for authentication and preferences
How We Use Your Information
Your data serves specific purposes that directly relate to providing quality budget preparation services. We don't use your information for unrelated purposes without your explicit consent.
| Purpose | Description |
|---|---|
| Service Delivery | Creating personalized budget plans, tracking expenses, and generating financial reports |
| Account Management | Maintaining your profile, processing payments, and managing subscriptions |
| Communication | Sending important updates, responding to inquiries, and providing customer support |
| Platform Improvement | Analyzing usage patterns to enhance features and user experience |
| Security | Detecting fraud, preventing unauthorized access, and protecting user accounts |
Thai Data Protection Compliance
As a service operating in Thailand, we adhere to the Personal Data Protection Act (PDPA) B.E. 2562 (2019). This means we process your personal data lawfully, limit collection to what's necessary, and maintain transparency about our practices.
We've implemented appropriate security measures and appointed a data protection officer to oversee compliance with Thai privacy regulations.
Data Sharing and Third Parties
We keep your information private and don't sell it to anyone. However, we do share limited data with specific partners who help us run our service:
Service Providers
We work with companies that assist with hosting, payment processing, email delivery, and analytics. These partners only access data necessary for their specific function and are bound by confidentiality agreements.
Legal Requirements
Sometimes we're legally obligated to disclose information to Thai government authorities, law enforcement, or regulatory bodies. This happens only when required by valid legal process or to protect rights and safety.
Business Transfers
If evolvpulse merges with or is acquired by another company, your data might transfer as part of that transaction. We'd notify you beforehand and ensure the new entity honors this privacy policy.
Your Privacy Rights
You have significant control over your personal information. These rights are protected under Thai law and our internal policies.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
Update or fix any incorrect information in your profile. Most details can be edited directly in your account settings.
Delete Your Account
Request complete removal of your personal data from our systems. Some information may be retained for legal compliance.
Object to Processing
Decline certain uses of your data, like marketing communications or optional analytics tracking.
Data Portability
Receive your budget data in a portable format to transfer to another service provider.
Withdraw Consent
Revoke permission for data processing activities that require your consent at any time.
To exercise these rights, contact us at [email protected] or call +6632245212. We'll verify your identity and respond to requests within the timeframe required by Thai law (typically 30 days).
Data Security Measures
Protecting your financial information is our top priority. We've implemented multiple layers of security to prevent unauthorized access, disclosure, or loss.
Technical Safeguards
- Industry-standard encryption (TLS 1.3) for all data transmission
- Encrypted storage of sensitive financial information at rest
- Regular security audits and penetration testing by third-party experts
- Multi-factor authentication options for account access
- Automated threat detection and monitoring systems
Organizational Controls
- Strict access controls limiting employee access to personal data
- Comprehensive privacy training for all staff members
- Incident response procedures for potential data breaches
- Regular review and updates of security protocols
Despite our best efforts, no system is completely secure. If we detect a breach affecting your data, we'll notify you promptly and explain what happened along with steps you should take.
Data Retention
We keep your information only as long as necessary to provide services and meet legal obligations. Different types of data have different retention periods.
| Data Type | Retention Period |
|---|---|
| Active Account Data | Duration of account plus 90 days after closure |
| Budget and Financial Records | 3 years from last activity for tax compliance purposes |
| Payment Information | 7 years as required by Thai financial regulations |
| Marketing Communications | Until you unsubscribe or withdraw consent |
| Support Correspondence | 2 years from last interaction |
| Technical Logs | 6 months for security and debugging purposes |
After retention periods expire, we securely delete or anonymize your data so it can no longer identify you. Anonymized data may be kept indefinitely for statistical analysis and service improvement.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how you use our platform. You can control most cookies through your browser settings.
Types of Cookies We Use
Essential Cookies: Required for basic functionality like logging in and navigating between pages. These can't be disabled without breaking core features.
Preference Cookies: Remember your settings such as language choice, currency display, and dashboard layout.
Analytics Cookies: Help us understand which features are popular and where users encounter difficulties. These are optional and can be declined.
Security Cookies: Detect suspicious activity and protect your account from unauthorized access.
International Data Transfers
While we primarily operate in Thailand, some of our service providers are located internationally. When we transfer data outside Thailand, we ensure appropriate safeguards are in place.
We use standard contractual clauses approved by Thai authorities and only work with providers in countries with adequate data protection standards. Your information receives the same level of protection regardless of where it's processed.
Children's Privacy
Our budget preparation services are designed for adults aged 18 and older. We don't knowingly collect information from children under 18.
If you're a parent and believe your child has provided us with personal information, contact us immediately at [email protected]. We'll delete such information promptly upon verification.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant modifications, we'll notify you through email or a prominent notice on our platform.
The "Last Updated" date at the top indicates when the most recent changes took effect. Continuing to use our services after an update means you accept the revised policy.
Previous versions are available upon request if you want to review what changed over time.
Questions and Complaints
If you have concerns about how we handle your personal information or want to exercise your privacy rights, we're here to help. Our data protection team reviews all inquiries carefully.
Filing a Complaint
We hope to resolve any privacy concerns directly. However, if you're not satisfied with our response, you have the right to file a complaint with Thailand's Personal Data Protection Committee.
The committee investigates potential violations of Thai privacy law and can impose corrective measures. Contact details for the regulatory authority can be found on the official government website.
Contact Our Privacy Team
For privacy-related questions, data access requests, or to exercise your rights, reach us through any of these channels:
We respond to most inquiries within 2 business days. For formal data subject requests, we'll acknowledge receipt within 5 business days and provide a full response within 30 days as required by law.